Frequently asked questions...
Delivery
Your order will be delivered to your home, office or hospital in a goingtohospital bag. Delivery in emergency time - according to your needs. All orders will only be dispatched once payment has been received. Please allow extra time for processing over weekends and public holidays. If your order has not been delivered within 3 days (unless agreed postage time is more than this) please contact us via email and we will reply promptly.
Postage
Our standard delivery fee is for postage in an Australia Post Express satchel.
Please note that overnight delivery is only guaranteed within the areas listed by Australia Post. Click here to check your area.
Courier Service
If you are in the Sydney Metro area and require emergency delivery, we offer a courier service however it is required that someone is able to sign for package when delivered. Please let us know if you require this and we will arrange.
International Orders
We do accept orders from overseas. Please select your country from drop-down menu once you have put your items in the shopping bag. Delivery is via registered post. You will be required to sign for the delivery. If there is no one at shipping address the package will be delivered to your local post office.
Please allow 14 days for delivery.
If you are concerned about your order please email us and let us know so we can check on it for you.
All international orders must be paid via PayPal.
Below are the countries we deliver to and the postage and handling fee. If your country of residence is not listed please contact us.
| Country |
Postage |
| Within Australia |
$12.95 |
| Canada |
$35 |
| New Zealand |
$25 |
| Hong Kong |
$30 |
| Singapore |
$30 |
| United Kingdom |
$40 |
| United States |
$35 |
* Prices are in Australian Dollars |
Payment Options
At the checkout, you will you have the options to pay for your order in a number of ways:
- PAY PAL – "a safe, easy way to pay online with out sharing your financial information". PayPal allows payment from a credit card or through a bank account. Once you register with PayPal you won't look back! Click here for details.
- EFT – if you prefer not to register with PayPal, we will provide our bank account details on your invoice. Please make sure you include your invoice number and your surname for us to match payment on bank statement. Please also email us when you have made EFT so we can look out for it.
Garment Sizing
Our sizing ranges from size 1 to 7 - with our size 1 being an average Austtralian size 8 and our largest size 7 (in select styles) catering for Australian size 22. Please take a close look at our sizing chart for measurements relating to sizes.
Please note that we still sell a few garments in our old sizing system. The S/M is size 8-10 and M/L size 10-12.
As with most ranges, our sizing needs to cater for people of all heights, our pants may have a longer length than required for your height so may need to be taken up.
Our sizing chart can be accessed on our bottom bar or on from product pages. Please don't hesitate to email us if you have any queries.
We are more than happy to exchange garments if they are the wrong size. Please let us know and return garment as soon as possible, with returns form enclosed which can be down loaded from this page.
View our Size Chart
Out of stock items
If we are unable to fulfill any part of your order, we will contact you promptly and offer you an alternative or a refund. Be assured that we will do our very best to avoid this situation.
Returns Policy
If any of the items are unsuitable you may return them within 30 days of receipt. Please print our returns form downloadable from this page and include when returning items. Return address is provided on this form.
We will refund the value of the goods or credit the value against a future order. We regret that shipping charges are only refundable if we have made an error in the goods we have supplied or the goods are damaged.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you to process your order and to provide you with the best possible service.
We will never collect sensitive information about you without your explicit consent.
If you have any questions/comments about privacy, you should contact us.
Problems with the website
If you are experiencing any problems with the website or ordering system, please contact us via our contact form. If the matter is urgent you can call (02) 9380 7439.
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